How can we help?

Search our knowledge base or browse categories below

📝

Account

Registration, verification, security settings

💰

Deposits & Withdrawals

Fiat and crypto transfer guides

📊

Trading

Spot, derivatives, order types

📱

App & Platform

Mobile app, desktop, API

🔒

Security

2FA, passwords, anti-phishing

💳

Payments

Cards, bank transfers, P2P

Frequently Asked Questions

How do I create an account? +

Click the "Sign Up" button on our homepage, enter your email or phone number, create a secure password, and verify your email. For full trading access, complete identity verification in your account settings.

What is the minimum deposit? +

There is no minimum deposit for cryptocurrency deposits. For fiat deposits via bank transfer, the minimum is $10. Credit card deposits start at $50.

How long do withdrawals take? +

Crypto withdrawals are processed within 5-30 minutes depending on network congestion. Fiat withdrawals typically take 1-3 business days.

Is MC Markets safe? +

Yes. We use industry-leading security measures including multi-signature cold storage, 24/7 monitoring, SSL encryption, and regular security audits. 95% of user funds are stored in offline cold wallets.

How do I enable 2FA? +

Go to Settings → Security → Two-Factor Authentication. Scan the QR code with your authenticator app (Google Authenticator or Authy) and save your backup key securely.

What are the trading fees? +

Maker fees start at 0.1% and taker fees at 0.15%. Volume-based discounts are available. Check our Fee Schedule page for detailed information.

Still Need Help?

Our support team is available 24/7 to assist you.